End of Lease Process

1 - Requirements for large bulk returns

• Large quantities from the same location
• Consolidated on skids for loading on trucks
• Each pallet must be properly labeled
• Boxes are not required

Item	Feature	Instruction
Monitors	14” or 15”	Stacked up to 3 layers, only Each monitor individually wrapped in a plastic bag Place monitors face down on two layers of bubble wrap to minimize risk of scratching Separate items with with a layer of cardboard  Video Cables and Swivel Bases must be returned with monitors Video cable wrapped around base Pallet load to be plastic shrink-wrapped and strapped as pictured Each pallet labeled with HP Financial Services Return PO# and Lease Schedule - see label template
Monitors	17” or 21”	Follow instructions listed above for the 14” or 15” monitors, except: 17” or 21” monitors stacked up to 2 layers only
Desktops PC's	NW Equipment (Routers, Hubs)	Stacked up to 5 layers, only Cables, keyboards, mouse, etc. packed in separate boxes Layers are separated by cardboard and bubble-wrap PC units and NW equipment must not overhang the pallet Pallet load to be plastic shrink-wrapped Each pallet labeled with HP Financial Services Return PO# and Lease Schedule #
Notebook PC's		Each notebook will be individually packed in a box reasonably fitted to the unit Packed boxes stacked up to 5 layers only If sent back on a skid, no more then 5 layers high. Layers are separated by cardboard and large bubble-wrap If sent back in bags, no more then 6 layers high. Layers are separated by cardboard and large bubble-wrap. Pallet load to be shrink-wrapped Each pallet labeled with HP Financial Services Return PO# and Lease Schedule #
Laser printers		Pallet load to be shrink-wrapped Each pallet labeled with HP Financial Services Return PO# and Lease Schedule # Remove toner from printer Each printer individually bubble-wrapped Stacked up to 2 layers for smaller printer and 1 high for larger printers Units must not overhang the pallet Layers are separated by cardboard or bubble-wrap Paper trays, etc. should be packed in separate boxes
Servers		If not on wheels, then should be palleted Pallet load to be shrink-wrapped Each pallet labeled with HP Financial Services Return PO# and Lease Schedule # Do not stack Protect each server with bubble-wrap and cardboard Cables, etc. packed in separate boxes Units must not overhang the pallet Rack mounted servers may be removed from the rack, individually bubble-wrapped and then shrink-wrapped together. Or, you may keep the servers in the rack and bind in with shrink-wrap. The entire rack should also be shrink-wrapped.

2 - Requirements for small individual returns

• Small quantities from one or many locations
• Packed in individual/single boxes will protective fill material
• Proper label must be on each individual box
• Capable of being transported via courier shipment (e.g.: UPS)
• Styrofoam peanuts are not adequate to provide required fill protection – please use foam inserts

Item	Feature	Instruction
Monitors	14” or 15”	3 inches of foam required on all sides of the monitor, packed in a box Sufficient fill to prevent movement in box Label box with HP Financial Services Return PO # & Lease Schedule #
Monitors	17” to 21"	Quantities in excess of 4 items must be shipped on a pallet 3 inches of foam required on all sides of monitor packed in a box Label box with HP Financial Services Return PO# and Lease Schedule #
Desktop PC’s	NW equipment (routers, hubs)	3 inches of foam required on all sides of monitor packed in a box Label box with HP Financial Services Return PO# and Lease Schedule #
Notebook PC’s		Each piece wrapped in large bubble bubble-wrap Each notebook will be individually packed in a box reasonably fit to the unit Label box with HP Financial Services Return PO# and Lease Schedule #
Laser printers		Each printer individually bubble-wrapped in a separate box Remove toner from printer Pack paper trays, etc. in separate boxes Sufficient fill to prevent movement in box Label box with HP Financial Services Return PO# and Lease Schedule #