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What is and is not "reasonable" wear and tear HP Financial Services performs an audit and reconciliation process on every piece of equipment that is returned at the end of a lease. During the physical audit, our technical experts will capture the serial number, date of receipt and the condition of the individual units and peripherals for each piece of equipment returned.
Lease contracts specify that all equipment shall be returned to the lessor in the same condition and working order as delivered, with the exception of reasonable wear and tear. If we detect damage or excessive wear and tear during the audit process, you will be charged for repair costs, which will not exceed the Fair Market Value of the unit at that point in time.
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